This Privacy Policy summarises the key points about how Track Second collects, uses, and discloses personal data. Personal data is information — including opinions — which relates to an individual and from which he or she can be identified, either directly or indirectly, through other data that we hold or are likely to hold in our possession.

We have drafted this policy with brevity and clarity in mind. It is not an exhaustive account of every aspect of our data practices, but we are always happy to provide further information or explanation on request.

Track Second is the data controller of the personal data that we process. We are therefore responsible for ensuring that our systems, processes, suppliers, and employees comply with applicable data-protection laws in relation to the information we handle.

We may collect personal information from you in the course of our business — including through the provision of mediation services, your use of our website, your contact or information requests, or your relationship with one or more of our mediators or staff. The personal information we process includes:

• Basic information — such as your name (including prefix or title), the company you work for, your position, and your relationship to a person.
• Contact information — such as your postal address, email address, and phone number(s).
• Financial information — such as payment-related information.
• Technical information — relating to your visits to our website or the emails we send you.
• Event information — including access and dietary requirements, if you attend one of our events.
• Identification & background information — provided by you or collected by us in the course of providing mediation services.
• Any other information relating to you that you may choose to provide.

• In the course of providing our mediation services to you.
• When you use our website and through our email communications with you.
• When you provide it to us or interact with us directly, such as registering on our website.
• From publicly available sources, to ensure the contact details we hold for you remain accurate and up to date.

We use the personal information we collect in a number of ways:

• To provide and improve this website.
• To provide and improve our services, including maintaining our mediation records — which involves sharing personal information with the mediator you instruct.
• To provide information you have requested.
• To promote our services — including case-law updates, newsletters, Tips from Top Mediators, and event details.
• To manage and administer our relationship with you.
• For the purposes of recruitment.

When someone visits www.tracksecond.com, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns — for example, the number of visitors to various parts of the site. Google Analytics does this by placing small text files called 'cookies' on your device. The information collected is processed in a way that does not identify anyone.

We do not make — and do not allow Google to make — any attempt to identify those visiting our website. If we ever wish to collect personally identifiable information through the site, we will be transparent about it, making clear what we collect and how we intend to use it.

Our website is managed by Alt Design and hosted by WordPress.com (operated by Automattic Inc.). We use a standard WordPress service to collect anonymous information about user activity to help us monitor and improve the site. Search queries and results are logged anonymously; no user-specific data is collected by Track Second or any third party.

You can read more about how we use cookies in our Cookie Policy.

We use a third-party provider, MailPoet, to deliver emails to our existing database. We gather statistics around email opens and clicks using industry-standard technologies to help us monitor and improve our communications.

If you receive marketing communications from us and no longer wish to, you may unsubscribe at any time by emailing us, or by managing your preferences at the foot of any email you receive from us.

We will collect and process personal information about you in relation to your attendance at an event hosted by us.

Track Second uses a third-party service to help maintain the security and performance of our website. To deliver this service, it processes the IP addresses of visitors to our website.

We use your personal information on the following bases:

• To perform a contract — such as providing mediation services to you.
• For legitimate business purposes — as detailed in 'How We Use Your Information' above.
• To comply with legal and regulatory obligations.

Your personal information is retained in accordance with our data retention policy, which categorises all information held by Track Second and specifies an appropriate retention period for each category. Those periods are based on applicable data-protection laws and the purpose for which the information was collected — taking into account legal and regulatory requirements, limitation periods for legal action, good practice, and our legitimate business purposes.

We may share your information with certain trusted third parties under contractual arrangements, including:

• Our mediators about whom you make enquiries, or whom you instruct to mediate for you.
• Suppliers who provide IT and email-marketing support services.
• Third parties involved in hosting or organising events with us.

We use social media including LinkedIn, X (Twitter), YouTube, and Facebook. Our interactions are managed in-house and stored by those providers in accordance with their respective privacy policies.

We use a variety of technical and organisational measures to help protect your personal information from unauthorised access, use, disclosure, alteration, or destruction.

We use Transport Layer Security (TLS) to encrypt and protect email traffic. If your email service does not support TLS, please be aware that emails we send or receive may not be protected in transit. We also monitor incoming emails, including attachments, for viruses and malicious software. You have a responsibility to ensure that any email you send is within the bounds of the law.

Under the Digital Personal Data Protection Act, 2023, you have rights as an individual that you can exercise in relation to the information we hold about you. You can read more about these rights in the official government publication here.

We must ensure your personal information is accurate and up to date — so please advise us of any changes by emailing us.

Track Second strives to meet the highest standards when collecting and using personal information, and we take any complaints very seriously. We encourage you to bring it to our attention if you believe our collection or use of information is unfair, misleading, or inappropriate — and we welcome any suggestions for improving our procedures.

If you wish to make a complaint about how we have processed your personal information, you may lodge a complaint with the Data Protection Board of India under the Digital Personal Data Protection Act, 2023, or approach the appropriate regulatory authority in India.

Track Second aims to be as open as possible in giving individuals access to their personal information. You may request to know whether we hold personal information about you under applicable Indian data-protection law, including the DPDP Act, 2023. If we hold information about you, we will:

• Give you a description of it;
• Tell you why we are holding it;
• Tell you who it could be disclosed to; and
• Provide you with a copy of the information in an intelligible form.

To make a request, please write to us at the address below. If you agree, we may deal with your request informally — for example, by providing the specific information you need over the telephone. If we hold information about you, you can ask us to correct any mistakes by contacting us again.

In many circumstances we will not disclose personal data without consent. However, when we investigate a complaint, for example, we may need to share personal information with the organisation concerned and with other relevant bodies. You can also obtain further information on our data-sharing agreements, the circumstances in which we may pass on data without consent (such as to prevent and detect crime, or to produce anonymised statistics), our staff instructions on handling data, and how we keep information accurate.

This Privacy Policy does not cover links within this site to other websites. We encourage you to read the privacy statements of any other websites you visit.

We keep our Privacy Policy under regular review. This Privacy Policy was last updated on 11 March 2026.

If you would like to request information about our privacy policy, you can email us or write to us at the address below.